Trying to import from a self-hosted wordpress site

  • Unknown's avatar
    skorks · Member ·

    I am trying to migrate my self-hosted wordpress site to wordpress.com. I want to import all my content first and set everything up, before I upgrade to a paid plan and move my domain across.

    I’ve uploaded the exported XML file and begun the import, it’s been sitting there importing for 24 hours now. I’ve only got about 100-200 posts, so that seems like an excessively long time to me.

    Is it still importing? Has it failed? Is there anything else I can do to check on the status of the import?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    torres126 · Member ·

    Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

    Hope this gets resolved soon. :)

  • kokkieh · Staff ·

    Hi there,

    I’ve reset the importer on your site so you can try again.

    I see the file you’re trying to import is around 10MB, which shouldn’t cause any problems. One possible reason why it failed could be comments, though. If you have a very high ratio of comments to posts that can sometimes cause the importer to timeout.

    Please go through the comments on your self-hosted site, make sure the Spam and Trash folders are empty, and also delete any approved or pending comments that are low-quality or spammy, and then create a new export file.

    You can also try exporting incrementally, only exporting posts for a few months at a time, to get smaller export files which might import more easily.

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