Trying to refund/cancel purchase

  • Unknown's avatar
    buffetheridge · Member ·

    I have tried to get the refund MULTIPLE times. We just can’t find the options to do what we want. Finally today I gave up and clicked the ‘cancel this’ ‘cancel this’ option on everything I could find on the account page, but
    a) I don’t know if it actually canceled everything
    b) I don’t know if it refunded our money, even though this is the 3rd or 4th time I’ve tried to do it since we bought the wrong purchase

    On top of it all, you seem to have removed the ‘Contact us’ option from the Support page, and now it says all I can do is make a forum post?! Please help

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    penguinreusespinfeather · Member ·

    Sorry for the headache you’re running into! I’m adding the ModLook tag to this thread, so a staff member can more quickly find your post and look into it for you.

    In the meantime, what exactly are you trying to get a refund for?

  • Unknown's avatar
    timethief · Member ·

    Refunds
    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    Canceling upgrades
    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Staff need details please.
    1. What is the domain URL?
    2. What is the underlying .wordpress.com URL?
    3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
    4. When was the upgrade purchased?

  • kokkieh · Staff ·

    Hi there,

    You bought the Personal Plan and domain on your site on 17 September. Our refund period on WordPress.com is 30 days for plans and 48 hours for domains.

    You cancelled your domain on 2 October, which is way past the 48 hour refund period, and I cannot issue a late refund on a domain.

    You cancelled your plan yesterday, which is also way past the 30 day refund period which ended on 17 October. But in this case I’m still able to give you a partial refund for the cost of your plan minus the cost of the domain. You should receive that refund in about 10 business days.

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