Trying to Renew

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  gabbysgfree · Member · Feb 7, 2017 at 2:37 pm

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  My site expired in Decemeber and I have been trying ever since to renew so my content would not disappear but every time I try to make any form of payment, it says ‘please enter first name’ despite my name field and all other fields being filled out correctly. I really need to renew to avoid losing any content that was posted there.

  Thanks,
  Gabby

  The blog I need help with is: (visible only to logged in users)

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  jenlynnemc · Staff · Feb 7, 2017 at 3:16 pm

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  Hi There,
  I have tagged staff for you, as they may be able to assist you in renewing.
  Thanks

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  staff-doublebassd · Staff · Feb 8, 2017 at 3:37 pm

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  Hey there,

  I checked with our registrar and gabbysgfree.com is now in a redemption period. You can still renew your domain through us, but it is now a more expensive and complicated process to do so. Our registrar charges an $80 late renewal fee in addition to the $26 we charge to renew the domain. The good news is that this is still a chance of reclaiming the domain through this option.

  Your other option is to wait until the redemption period is over so that the domain becomes available for registration again. Domains are usually in redemption for approximately 80 days, but with this option, you run
  the risk of someone else jumping in front of you to purchase the domain before you get the chance.

  Please let me know if you want to proceed with paying the late renewal fee in the attempt to reclaim the domain name. This option is also time sensitive because the domain can be auctioned off to an expired domain bidder.

  I would suggest enabling the auto-renew option so that you will not have to worry about losing control over your domain in the future.

  Please visit the support page link for further instructions:

  Domain Expiration

  Let me know if you have any questions. Thank you!

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  gabbysgfree · Member · Feb 8, 2017 at 3:42 pm

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  I’d like to post date a payment for that on a Friday if possible. If not, I’ll plan to pay Friday. My issue is mostly that no matter card I use, the web system seems to think I don’t enter my name. Is there another way to do this?

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  staff-doublebassd · Staff · Feb 8, 2017 at 4:06 pm

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  Hi there,

  I’ll be happy to contact the registrar to see if we can restore gabbysgfree.com to your account, but I cannot guarantee that we will be able to get the domain back. If I am successful, I can send you a manual payment request form for you to repurchase the domain.

  I will let you know once I hear back from the registrar.

  Let me know if you have any questions.

  Thanks!