Trying to renew an expired domain name
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Hi,
Im trying to renew my expired domain. I’m not able to update my payment method therefore I’m stuck.
I also can’t seem to get the contact form to load to ask a wordpress representative a question on how to resolve this.
The blog I need help with is: (visible only to logged in users)
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Hi,
You can update your payment details by going to ‘Manage Purchases’. The link below has a direct link to this page. Please check ..
https://en.support.wordpress.com/change-credit-card-details/Also you can get staff help by adding ‘modlook’ in the side bar. Someone from the staff will help you.
Hope this helps. -
@vijjisite
The keywords are:expired domain
Read https://en.support.wordpress.com/domains/domain-expiration/
And, there is no domain URL provided, therefore, we don’t know where the domain URL was purchased from.
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and renew any upgrades.
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Hi again,
Please be sure that the account you are logged into to make this payment is the account that originally bought the domain.
You must be under the account associated with the upgrade in order to renew the domain.Hope this helps.
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@timetheif , yes I realized I missed some detail so came back to the post. Thanks.
Bad start today for me, missing details :( Will pay more attention. -
I’m seeing a payment that went through yesterday. So unless I hear otherwise, I am going to assume that you have gotten this sorted out.
Let me know if that is not the case.
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