Trying to renew domain

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  markfisherfitness · Member · Mar 22, 2017 at 2:51 pm

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  I got the email below today, but can’t figure out how to renew my domain. My domain isn’t listed in the Purchases section.

  Please help :-)

  —–

  Dear Mark Fisher,

  This email is to notify you that the following product(s) is set to expire on the date(s) listed:

  BUSINESSFORUNICORNS.COM – Apr. 21, 2017

  ICANN, the Internet Corporation for Assigned Names and Numbers (and/or the associated ccTLD authority), requires that we send this renewal notice before a domain’s expiration date. Please note: If auto-renew is enabled for your product(s), we’ll automatically attempt to process a renewal for you before the expiration date(s).

  You can renew your product(s) or verify that auto-renew is enabled via the Purchases section of your WordPress.com dashboard.

  NOTE: For certain TLDs, if renewals are not processed in the proper respective time frame, redemption fees may be applied and/or your domain name may be placed on non-renewal status.

  If you have any questions or concerns, please don’t hesitate to can get in touch with our Happiness Engineers via our contact form.

  Thank you for using WordPress.com!

  Sincerely,
  WordPress.com

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  staff-doublebassd · Staff · Mar 22, 2017 at 5:56 pm

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  Hi there,

  I would be happy to assist you in renewing your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. Until recently, you were able to renew an upgrade that was under your account, but now only the owner of the upgrade can. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.

  Let me know if you have any questions.

  Thanks!

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  markfisherfitness · Member · Apr 2, 2017 at 8:44 pm

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  Thanks for the reply.

  The problem is that this is the account that purchased the upgrade. We only have one. So, if the upgrade was purchased with some other “mystery account” I’m not sure how to find it.

  Any thoughts?

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  supernovia · Staff · Apr 6, 2017 at 10:56 pm

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  Hey there, I hope you don’t mind me jumping in to help. I was just about to email the other account when I noticed someone had logged in and renewed already. If you need more help, sorting this out, let us know.