Trying to renew domain

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  mroach100 · Member · Apr 29, 2016 at 8:45 am

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  Hello, my WordPress co-administrator renewed our domain last year. He received a renewal email which quotes £22 to renew but no longer wants to deal with this aspect. However when I log into WordPress to renew it, I am only given the option of upgrading to a Premium plan $8.25 per month which I don’t want. Can I renew the domain for £22 or does the person that receives the renewal email have to renew? If this is the case, how do I change myself to be the person receiving emails? With thanks, hope you can help.

  The blog I need help with is: (visible only to logged in users)

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  stefmattana · Staff · Apr 30, 2016 at 12:16 pm

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  Hello there!

  You’re right when saying that only the user who purchased the products can renew the product or subscription.

  We can transfer that over to your account. We need the other user to drop us an email to help@wordpress.com saying that they’re happy to move the transfer the subscription to your account.

  I hope all is clear! If you have any other questions or doubts, do not hesitate to ask :)

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  thehenrybyrd · Member · May 2, 2016 at 2:32 pm

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  Hi there,
  We heard from the owner of the domains in question, and they approved the transfer.
  I’ve moved those over to your ownership, and you can now renew by going to https://wordpress.com/purchases.

  Since you are the new owner, you’ll need to update the contact information for the domains, as well:
  https://en.support.wordpress.com/update-contact-information/

  Let us know if you have any questions.
  Thanks!