TRying to renew my domain

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  antroperplejo · Member · Dec 12, 2016 at 9:39 am

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  Hi,

  I’m trying to renew my domain (observatoriconflicteurba.org) but I can’t and I don not why. The only chance I have is to upgrade, and I do not want to upgrade, just to renew. I need help, thanks

  Jose

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Dec 14, 2016 at 2:49 am

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  The issue is that the WordPress.com user account that you are posting from is not the owner of that upgrade.

  Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to renew the upgrade.

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  antroperplejo · Member · Dec 14, 2016 at 4:57 am

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  Many thanks! ;)

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  staff-zinnia · Staff · Dec 14, 2016 at 9:20 pm

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  Let us know if you continue to have trouble.

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  antroperplejo · Member · Dec 15, 2016 at 4:35 am

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  It’s solved! Thanks!

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  staff-zinnia · Staff · Dec 15, 2016 at 2:26 pm

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  Awesome! Take care and best wishes :)