Trying to renew my doman

premalamatthen · Member · Mar 17, 2021 at 8:52 am
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http://www.premalamatthen.com > my email is linked to this domain, I am not sure how to renew, please advise – thank you!
staartmees · Member · Mar 17, 2021 at 9:56 am
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It looks your domain has been parked by GoDaddy. Best is to contact their support.
staff-doublebassd · Staff · Mar 17, 2021 at 4:46 pm
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Hi there,

http://www.premalamatthen.com/ was once registered with us back but is now registered with GoDaddy. If you are the one who registered the domain with Go Daddy, I would reach out to them in regards to renewing the subscription.

Hope that helps.

Thanks,
premalamatthen · Member · Mar 23, 2021 at 9:36 am
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I have contacted GoDaddy several times, no one can help me
fstat · Staff · Mar 23, 2021 at 11:21 am
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Hi there,

I dug a little deeper and I found out that this domain is registered through us and it’s pointing to a site hosted by GoDaddy.

Our records show that the domain is currently on hold. This means that we may still be able to recover your domain at its regular renewal price of $18 and for that, I have already emailed you a payment request. Please reply back if you have submitted the payment so that we can begin the recovery process.

Please note that if in the meantime your domain enters into redemption, then a late renewal fee of $80 will be added to the regular price of renewal. This fee is charged by the domain registry and is not one that we can waive.

If you have any other questions, just let me know and I’ll be happy to help.
premalamatthen · Member · Mar 23, 2021 at 11:40 am
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Thank you so much, you are amazing, how will I know if it has worked? Apologies, I am very new at this…
staff-doublebassd · Staff · Mar 23, 2021 at 12:47 pm
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Hi there,

We will reach out to you either here or via email to let you know that everything is back up and working.

We’ll touch base soon. Thanks!

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