trying to renew my name.

elizabethbettina · Member · Apr 13, 2018 at 12:24 pm
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trying to renew my name.

The blog I need help with is: (visible only to logged in users)
shubhamgmath · Member · Apr 13, 2018 at 12:31 pm
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Hi elizabethbettina

Your site is using WordPress.org software which is hosted on another host. So WordPress.com forum is not the right place to get the solution for your question.

You can post your question in WordPress.org forum:
https://wordpress.org/support/forums/

For more information here is the support documentation link below:
https://codex.wordpress.org/

WordPress.com forum helps the sites hosted on WordPress.com only

WordPress.com and WordPress.org are both different platforms, you can find more information for this here:
https://en.support.wordpress.com/com-vs-org/

You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:
https://wordpress.org/support/register.php

Hope this helps
elizabethbettina · Member · Apr 13, 2018 at 12:36 pm
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Why did I get a renewal notice from you? See below…??

Hello,

The domain elizabethbettina.com, mapped to the site “ithappenedinitaly.wordpress.com” will renew automatically in 30 days. You don’t have to do anything — this is just a reminder.

You will be charged $13 for this renewal on March 6, 2018. The charge will be made on your (redacted), and will appear in the statement as WPCHRG.COM

See all your purchases and manage them under your account.

Happy WordPressing!
shubhamgmath · Member · Apr 13, 2018 at 12:44 pm
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Hi elizabethbettina

Please don’t put this personal information on this public forum.

I think we need staff help here. So I am tagging this post as ‘modlook’ for staff assistance please wait for some time they will get back to you on this.
staff-zinnia · Staff · Apr 13, 2018 at 12:56 pm
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Good morning –

Thanks for the tag, shubhamgmath. It’s helpful when you catch personal information being posted! Don’t forget to add the remove personal info tag. That is a nice little double check that we don’t accidentally read over something that should be removed. Again, thanks for the help here :)
shubhamgmath · Member · Apr 13, 2018 at 12:57 pm
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Will take care of this from now staff-zinnia

Thanks for informing :)
staff-zinnia · Staff · Apr 13, 2018 at 12:58 pm
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elizabethbettina –

There aren’t any active upgrades on your account. You are not going to be charged from from us.

Just remember, each year, your domain registration and hosting needs to be renewed. Both of things have to remain active in order for the site to continue working.

Cheers!
staff-zinnia · Staff · Apr 13, 2018 at 12:58 pm
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shubhamgmath – No worries!
elizabethbettina · Member · Apr 13, 2018 at 1:18 pm
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Hi.

I am not sure what this means. Did you renew this? Can you please check that it is active?

Thank you!
staff-zinnia · Staff · Apr 13, 2018 at 2:45 pm
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No, this hasn’t been renewed.

It was last renewed on 2017-03-06, then it failed to get renewed this year (2018) and it was removed from your account on 2018-04-12. Let me know how you’d like to proceed.
elizabethbettina · Member · Apr 13, 2018 at 4:10 pm
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Hi!

I would like to renew it….can you please help with that.

Thank you!
fstat · Staff · Apr 14, 2018 at 7:50 am
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Hi there,

I have restored the domain mapping for elizabethbettina.com back to your account and I have extended its expiration for one week. To renew it please go to your Purchases page:

https://wordpress.com/me/purchases/elizabethbettina.com/10264872

Let me know if there’s anything else I can do for you. I’m happy to help.

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