Trying to renew our subscription as it only has 2 days left.

  • Unknown's avatar
    prioryschool · Member ·

    When I am logged in as admin it will not let me pay, message reads:
    The subscription was originally purchased by another user. Please ask the subscription
    owner to renew the subscription.

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    Your username account, prioryschool, owns the WordPress.com site, prioryschool.wordpress.com, but you don’t own any of the upgrades on that site.

    The two domains and the Premium Plan on the site were bought by two other users who are both admins on your site. Only the user who owns the specific upgrade is able to renew that upgrade.

    Go to My Sites ->People, and you’ll be able to see the other admins on your site. Two of them are the upgrade owners, and you’ll need to ask those users to renew the upgrade, or you’ll need to log in as those accounts.

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