trying to renew plan

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  wtmcalilly · Member · Aug 1, 2016 at 5:45 pm

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  I got an email saying it was time to renew, but when I go to Manage Purchases, I do not get an option to select my plan or to pay.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 1, 2016 at 5:50 pm

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  Are you logged in under the exact same username account that registered the underlying .wordpress.com blog and purchased the upgrade for it? https://wordpress.com/wp-login.php

  If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-ozmodiar · Staff · Aug 2, 2016 at 5:50 am

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  The issue is that the WordPress.com user account that you are posting from is not the owner of that upgrade.

  Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to renew the upgrade.