Trying to Renew Subcription
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My subscription expired and I am trying to pay the annual fee under the ‘Manage Purchases’ link, but the page is not loading every time I try. I can see the price that I need to pay for the next year, but my subscription to renew is not going through.Please help!!
The blog I need help with is: (visible only to logged in users)
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Hi there,
It looks like the payment went through not long after you posted here, as that upgrade is showing as renewed now.
Please let me know if you need any more help with this.
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You are right – it did go through, but it did for ‘Gamine and Stripes’. I am trying to renew my annual subscription to ‘Simple Everyday Style’. I still have not been successful with it. Is there a way I can just have the payment automatically renew for ‘Simple Everyday Style’ every year?
Thank you for your response! I really really appreciate it and am still feeling a bit lost….. -
Are you speaking of the site, http://simpleverydaystyle.com/?
That site belongs to the username, shannonchaps, not skirst713 which you’re using to post here. To renew that upgrade you need to be logged in as the account that owns the upgrade, so log out of this account and log back in as shannonchaps, and you’ll be able to renew it.
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Great! I renewed it just fine as ‘shannonchaps’!!! Thank you so much! Would there be any way to get a refund on ‘Gamine and Stripes’ and take off the upgrade I accidentally did yesterday? Thank you for your time! I really appreciate it……. Sunshine K.
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Excellent :)
Would there be any way to get a refund on ‘Gamine and Stripes’ and take off the upgrade I accidentally did yesterday?
If you log back in as skirst713 you should be able to cancel that plan for a full refund on the Purchases page. Or if you run into any trouble, please just confirm here again as that username and I can manually refund it for you.
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Okay – I followed your directions for canceling the upgrade under ‘Manage Purchases’, but a little red sentence came up on the screen which said, ‘Upgrade not refundable’. Is that true? I logged back in as ‘skirst713’ ……. Thank you for all of your help!!
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Hmm. Jetpack plans work a bit differently from WordPress.com plans, as you can purchase those on a monthly plan, but you bought a year plan and are within the refund period, so you should be able to cancel it.
I’ve gone ahead and cancelled and refunded it for you, though. You should receive the refund in about 10 business days, so early in the new year :)
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