trying to renew subscription

• 

  cumcattleboromaorg · Member · Aug 8, 2021 at 12:16 pm

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  Hi,
  I need to renew attleboromethodist.org and for some reason I am not seeing “where to pay” under purchases…?
  I initially was not in the right account…as one account has the 2 domains.
  One we use, one we don’t.
  I just need help getting to the right place….her to pay.
  :/

  Wendy

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · Aug 9, 2021 at 4:51 am

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  Hi there!

  Sorry to hear that you’re having trouble. Due to security reasons, we aren’t able to share the account details with you. Can you locate a transaction ID for any payments made from the account (which owns attleboromethodist.org)? For example, any previous payments you made to renew the domain attleboromethodist.org will have a transaction ID. Here’s how to locate that on your credit card statement.

  Once you’ve located the transaction ID from the previous years, please send that to us using the account recovery form here: https://wordpress.com/support/account-recovery/#account-recovery-form

  Please do not post the transaction ID on this forum. Once you’ve submitted the form above with the transaction ID, we’ll get back to you via email so that you can log in to the correct account.

  Regards