Trying to renew WordPress.org site

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  davidsodapopheitz · Member · Aug 20, 2020 at 10:49 am

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  I had a website DavidHeitz.com on a WordPress.org site and it was taken down due to non payment. I want to pay this bill and get my site back up but I simply can’t figure out how to get into that account. I do not have access to the email I THOUGHT I set the site up with (email visible only to moderators and staff) or maybe it was (email visible only to moderators and staff) Please help me renew this site at WordPress.org.

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  slantedplanet · Member · Aug 20, 2020 at 1:35 pm

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  Hi there!

  I see the hosting for that site is with Automattic, so I think you mean you have a WordPress.com site that you want to renew. (WordPress.com and WordPress.org are different)

  You can use this link to learn more about your options for recovering access to a WordPress.com account that owns the site:
  https://wordpress.com/support/account-recovery/

  I will also flag your post for staff attention by adding a modlook tag.

  Account recovery can be self-serve, so you can try that without waiting for a staff response. Good luck!

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  staff-doublebassd · Staff · Aug 20, 2020 at 10:44 pm

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  Hey there,

  If you could please fill out our account recovery form, we’ll see what we can do to assist you in regaining access to your account so that you can renew your subscriptions.

  You can use the transaction ID on your bank statement from when you purchase the upgrade to submit the account recovery form.

  If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com

  Please visit our support page for more information on recovering your account.

  Thanks!