Trying to revise CNAME so that Register.com Webmail works

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  daver3000 · Member · Feb 11, 2015 at 4:23 am

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  Hello WordPress,

  I am trying to resolve a problem with my register.com webmail account by revising my CNAME to the specs provided to me by register.com. When I try to edit my DNS, the CNAME is not able to be edited. Can you unlock it for me?

  The blog I need help with is: (visible only to logged in users)

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  pmciano · Member · Feb 11, 2015 at 7:26 pm

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  @daver3000

  You should be able to modify your domain’s DNS here:

  https://davereidydotcom.wordpress.com/wp-admin/paid-upgrades.php?page=domains

  Custom DNS

  Also, the following support page may be of assistance:

  Add Email

  If you are still having a problem, let me know, and we can take the next troubleshooting step, once I get more feedback.

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  daver3000 · Member · Feb 15, 2015 at 2:34 am

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  @pmciano,

  Thanks for the reply. Unfortunately, when I visit the link you provided, I have the same trouble: the existing CNAME is not editable. No pencil icon appears on rollover, as it does for A and MX. How can I edit the CNAME for my domain?

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  pmciano · Member · Feb 17, 2015 at 2:24 pm

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  @daver3000

  You are going to need to add a new CNAME record, not modify the one that is already there:

  http://note.io/17dYFNz

  If you need additional assistance with this issue, please confirm the records that Register.com requires you to add, and I will be happy to help you.

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  daver3000 · Member · Feb 19, 2015 at 12:21 pm

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  @pmciano

  When I attempt to add a new CNAME record, I receive this error message:

  This record cannot be added, as it conflicts with an existing record.

  This has been an issue from the beginning. Please let me know what else I can try.

  Thank you,
  daver3000

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  pmciano · Member · Feb 19, 2015 at 2:20 pm

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  @daver3000

  Please confirm the records that Register.com requires you to add.

  Once I have that information, I will add the necessary record(s) for you.

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  daver3000 · Member · Feb 19, 2015 at 2:58 pm

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  @daver3000

  Here is what I have from Register.com:

  Thank you for contacting Register.com, a Web.com company.

  MX davereidy.com points to mx07.register.com priority 10 or high

  CNAME mail. davereidy.com points to webmail04.register.com

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  pmciano · Member · Feb 19, 2015 at 7:16 pm

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  @daver3000

  I’ve successfully added the record.

  Please clear your browser’s cache:

  Solve Common Browser Issues

  Let us know if you have any more questions :-)

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  daver3000 · Member · Feb 24, 2015 at 3:54 am

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  Thanks very much, @pmciano. Things are working now. Your help is much appreciated!

  Dave

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  daver3000 · Member · Feb 24, 2015 at 3:54 am

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  Thanks very much, @pmciano. Things are working now. Your help is much appreciated!

  Dave

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  pmciano · Member · Feb 24, 2015 at 3:18 pm

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  @daver3000

  You’re very welcome!

  If you have any other questions regarding WordPress.com, please let us know :-)

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  daver3000 · Member · Mar 3, 2015 at 12:55 pm

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  @pmciano

  Hello again!

  I’m writing today for some help configuring email on the other WordPress website I administer, tiffanybedwell.com.

  I’ve received the following from the email provider, enom:

  The required records are as follows:

  Host Name Address
  imap mail-29.name-services.com
  pop mail-29.name-services.com
  smtp mail-29.name-services.com
  webmail mail-29.name-services.com

  These are all of the mail related CNAME records.

  Can you help me configure the CNAME records for tiffanybedwell.com just as you did for davereidy.com?

  Thanks again, @pmciano.

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  pmciano · Member · Mar 3, 2015 at 3:14 pm

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  @daver3000

  I’ve updated your DNS records.

  If your email is not working after 24 hours, please contact your email provider to verify the value they would like set for your domain’s MX record.