Trying to understand why my site is down–hosting issues?

• 

  artinkc · Member · May 23, 2016 at 4:42 pm

  • Copy link
  • Add topic to favorites

  I have been working very hard over the last few days building a site. http://www.artinkc.com. It hasn’t been easy for me as I am a newbie, and I was pretty pleased with the results…until I tried to access it this morning and it is down. As I have been troubleshooting, I have realized that I need to know more about how sites are hosted, contacting the host, etc. If there are any kind souls out there willing to help, please let me know and I will provide more details.

  The blog I need help with is: (visible only to logged in users)

• 

  artinkc · Member · May 23, 2016 at 4:43 pm

  • Copy link

  Just to clarify, the problem is not with the blog, it’s with the domain that I was working on, http://www.artinkc.com

• 

  timethief · Member · May 23, 2016 at 4:44 pm

  • Copy link

  artinkc.com is hosted by Dreamhost
  WHOIS: Click Here
  IP Address: 208.113.249.170
  Name Servers:
  ns3.dreamhost.com
  ns1.dreamhost.com
  ns2.dreamhost.com

  That site is not hosted here. You are posting to the wrong support forum.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

• 

  artinkc · Member · May 23, 2016 at 4:47 pm

  • Copy link

  Thank you timethief, I will post the question on the other forum.

• 

  timethief · Member · May 23, 2016 at 4:52 pm

  • Copy link

  For hosting issues you may need to contact Dreamhost support.
  https://www.dreamhost.com/support/