Trying to Update Primary Domain however experiencing problems

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  wantokweekly · Member · May 7, 2013 at 9:46 am

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  I have my own domain purchased on Go Daddy. I went to Store, clicked Add Domain, entered credit card details and paid for the upgrade. The page then said it was experiencing problems, however my credit card was charged, twice. I then went back into Store – Domains to “Update Primary Domain”, however my new domain name is not showing – even though my credit card has been charged for the upgrade.What should I do?

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · May 7, 2013 at 10:08 am

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  Which upgrade were you charged for: the domain name you already owned, or the $13 Domain Mapping upgrade? What happens when you ask for a refund on that page?

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  raincoaster · Member · May 7, 2013 at 10:12 am

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  There are a lot of domain problems being reported right now. I flagged this for staff attention.

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  amightywp · Member · May 7, 2013 at 6:41 pm

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  Hi there,

  Earlier today we had some technical difficulties with our upgrades systems. For a a short time this morning, anyone who tried to purchase or renew products with us were charged but their items did not end up in their account or get renewed.

  We have fixed the issue on our end and have made sure that if you attempted to purchase or renew your upgrade more than once that all additional upgrades have been refunded to you!

  We strongly recommend that you log in to your account’s Dashboard and navigate to the Store link and then to My Upgrades to review what items are currently in your account. If there are any items missing you can purchase them through your Dashboard >> Store.

  We sincerely apologize for this confusion and inconvenience. Please let us know if you have any questions!