Trying to upgrade
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I keep getting this error when trying to checkout. I don’t want to miss the black Friday promotion.
500 status code for “POST /me/transactions”
The blog I need help with is: (visible only to logged in users)
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Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question
Hope this gets resolved soon. :)
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Hi there,
I see that the second card you tried has been accepted. Are you still having trouble purchasing a plan?
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Thanks. Let’s try this.
Sign in to your WordPress.com account in a different internet browser. Try the purchase.
If it doesn’t work I’ll add the plan to your WordPress.com account manually and email you a payment link. Let me know which plan you’re trying to add.
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I tried several browsers and I get they same error. I am adding the premium plan to my account.
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Ok thanks for giving that a try. I’ve emailed a payment form your way. Please let me know once you’ve submitted that payment and then I’ll add the plan to your account.
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This doesn’t include the black Friday discount I am trying to use. The price in my cart is $69.30
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Thanks! We’ve added those as credits to your account, so you should be able to buy now.
If you have trouble, just confirm which site you need the upgrade on, and we’ll add it for you.
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