Trying to Upgrade Account: Order won't load

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  kaciemueller · Member · May 13, 2019 at 3:13 pm

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  I am trying to upgrade our blog account. When I try to do so the cart says “recalculating.” It stays this way for hours. I’ve tried different devices and different browsers (including an incognito browser).

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · May 14, 2019 at 7:41 am

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  Hi there,

  This is because you only have Editor permissions on the site. Only a site admin can buy upgrades on a site, so you’ll have to first log in as the admin/owner of the site, or ask the person who owns that account to complete the purchase.