Trying to upgrade my free plan for premium and I receive a error message
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I’m trying to upgrade my free plan for paid and I can’t. I get on every time a message “some text here , please” , or another saying that the card is not valid for only accept Master , American Express, etc , and the card I’m using is Master . I already tried in several cards and the error persists. What would I do?
The blog I need help with is: (visible only to logged in users)
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Below are the only accepted means of payment.
WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/
Lebanon is not a PayPal supported country. If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country.
In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.
The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.
More about echecks here:
https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI -
Upgrades can be purchased only for WordPress.COM hosted blogs. You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase upgrades at > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/Your billing history will be at Dashboard > Store > Billing History
http://en.support.wordpress.com/billing-history/I tagged this thread for a Staff follow-up. Please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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I’ve done it all! I dont get the option to pay by Paypal , just have a space to put my credit card number. It is on that page I get the error messages
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(c) Exactly what any error reports you receive state. -
I’ve tried it all. I’m using Google Chrome on a Windows 7 , but already tried in all other browsers ( firefox, internet explorer ) , including on another computer ( Windows 8) and the error persists. I’m getting a message along the top of the page when I’m registering the credit card data: “some text here , please”.
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My browser version is Chrome 40.0.2214.111
Flash Version
16.0.-1Cookies
EnabledJavascript
Enabled -
Thanks for providing that information for Staff. I expect it will be useful for them to know.
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Hi there,
I’m sorry about all the difficulty. I have emailed you a manual payment request. Please submit payment through that and once you have please reply back here. I will then add Premium to your account manually.
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Unfortunately I wouldn’t be able to do that manually. But, if you’re not happy within 30 days, I can provide you a full refund.
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Hi, I am getting the same problem :( Can the staff help me out please? Deeply appreciated.
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Hi, thanks for the reply :)
I am trying to upgrade to a premium account.
I go to purchase it which directs me to the ‘secure payment’ section. Like the person above, I only get ‘name on card’, ‘card number’, ‘expiry date’, ‘cvv’, ‘country’, and ‘postal code’.
When I go through with it, I get a message along the top of the page when I’m registering the credit card data: “some text here , please”.I have filled all the places that were on the page.
Note: I have also tried it on my phone and another web browser, same problem -
Hi nathanforster
Could you try your purchase one more time from this link:
https://nathanforster.wordpress.com/wp-admin/paid-upgrades.php?product=1003&view=purchase&ref=topbox
If that doesn’t work, let me know and I’ll send you a private link for manual payment.
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