Trying to upgrade my Plan but system won't recognise my postcode

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  sewsarahsmith · Member · Aug 17, 2017 at 2:20 pm

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  Hi

  I’m trying to upgrade my Plan but I can’t get to the checkout page because the system does not recognise my postcode! I’ve tried entering it every which way but to no avail. Can you help?

  Sarah Smith
  Sewsarahsmith.wordpress.com

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Aug 18, 2017 at 8:48 am

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  Hi Sarah,

  I can’t get to the checkout page because the system does not recognise my postcode!

  Can you confirm which country you live in? Is it the UK? Once I know for sure, I will double check the postcode format we accept.

  Thanks!

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  sewsarahsmith · Member · Aug 18, 2017 at 9:10 am

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  Hi Gemma, thank you so much. Yes, it’s the UK, my postcode is two letters and two numbers space one number and two letters, e.g. [redacted] – I’ve tried doing it uppercase and lowercase, with the space and without – however it automatically defaults to uppercase with no space, no matter how I type it in!

  Many thanks!

  Sarah

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  gemmacevans · Member · Aug 18, 2017 at 11:45 am

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  Hi Sarah,

  Okay, I’ve sent an email to the address on your account. I’ll follow up with you there for more information. Please let me know if you don’t receive it.

  Thanks!