Trying to upgrade plan

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  carriebouu · Member · Dec 28, 2017 at 5:29 am

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  Hello, I am trying to upgrade my plan to a premium on with a custom domain. I completed the checkout process and got a ‘success’ message. However, my account is still a free one with no custom domain. Is there a certain waiting period until the upgrade is applied?

  The blog I need help with is: (visible only to logged in users)

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  avydun · Staff · Dec 28, 2017 at 5:37 am

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  This should normally be seamless. I’ve added a ‘modlook’ tag to this thread. One of the WordPress.com staff should have a look at your purchase status and assist you further.

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  carriebouu · Member · Dec 28, 2017 at 5:40 am

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  Update: I used another card which made the upgrade happen immediately. I’m not too sure if it was a card error or not as I got a success message with the previous card.

  I’ll watch my statements though to make sure nothing strange happens.

  Thank you!

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  avydun · Staff · Dec 28, 2017 at 5:50 am

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  Thanks for clarifying! I will still leave this thread marked with “modlook” for staff to see why you got a “success” message on your first transaction.

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  kokkieh · Staff · Dec 28, 2017 at 8:38 am

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  Hi there,

  Our system shows two failed payment attempts – they failed on PayPal’s end after the transaction already went through on ours, which is why you saw the success message here. You’ll need to contact PayPal to find out why they wouldn’t let the transaction process on their end.