Tumblr Import Issue

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  pursuinghappynes · Member · Dec 4, 2018 at 2:27 am

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  Hi,

  My tumblr import never really got started / stalled in the beginning, so I cancelled it out by clicking the ‘Clear account information’ button to restart it, but when I tried to import it again, I received the following message: ‘You can only have one running import at a time. Please wait for the current one to complete. If you need any further assistance please contact support.’ I also tried disconnecting from Tumblr as well as clearing out the cache.

  The blog I need help with is pursuinghappynes.wordpress.com

  Can you please help me reset the importer?

  Thank you!

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Dec 4, 2018 at 8:31 am

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  Hi there,

  I’ve reset the Tumblr importer for your site so you can try again.

  If it seems to take long, please be patient and don’t try cancelling the process yourself – we’re experiencing a high volume of imports from Tumblr at the moment causing a backlog of pending imports in our system. The imports are being run in the order they are submitted.

  If the new import doesn’t complete within 24 hours, please let us know.