Tumblr import stuck for 14 days

• 

  rebrownart · Member · Jan 2, 2019 at 8:45 pm

  • Copy link
  • Add topic to favorites

  I started my tumblr import two weeks ago and it has been stuck on the sample image over days now. Please help.

• 

  eozolins87 · Member · Jan 2, 2019 at 9:25 pm

  • Copy link

  Hi there,

  I’ve tagged staff to check your importer for errors.

  Is it possible your content is over 3GB? If that is the case, you’ll need to upgrade to a paid plan.

  If you haven’t already, please see the following forum post regarding Tumblr imports:
  https://en.forums.wordpress.com/topic/tumblr-imports/

• 

  rebrownart · Member · Jan 2, 2019 at 9:27 pm

  • Copy link

  Already paid for the upgrade a while ago. This is the second time the importer has stuck. Already familiar with the Tumblr topics. I’ve been trying to get this transferred for over a month now.

• 

  supernovia · Staff · Jan 2, 2019 at 10:47 pm

  • Copy link

  @rebrownart I’ve reset the importer for you. Sometimes if it’s getting stuck and space is not the issue, it’s some kind of disallowed code or content issue.

  Here’s the code we allow on our servers:

  Add Code to Your Site

  And allowed content:

  User Guidelines

  If you have content that’s not allowed on our servers, the site will be suspended.