• Plans & Pricing
  • Log in
  • Get started
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Newsletter
  • Professional Email
  • Website Design Services
  • Commerce
  • WordPress Studio
  • Enterprise WordPress 
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
  • Support Center
  • WordPress News
  • Business Name Generator
  • Logo Maker
  • Discover New Posts
  • Popular Tags
  • Blog Search
Get started
  • Sign up
  • Log in
About
  • Plans & Pricing
Products
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Newsletter
  • Professional Email
  • Website Design Services
  • Commerce
  • WordPress Studio
  • Enterprise WordPress  
Features
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
Resources
  • Support Center
  • WordPress News
  • Business Name Generator
  • Logo Maker
  • Discover New Posts
  • Popular Tags
  • Blog Search
Jetpack App
  • Learn more
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
Search
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
Forums / Turn-Off 2-Factor Authentication

Turn-Off 2-Factor Authentication

  • Unknown's avatar
    yehey · Member · May 11, 2017 at 4:43 pm
    • Copy link Copy link
    • Add topic to favorites Add topic to favorites

    I can’t continue to login using my site user account “quecom”. The phone number on file is not up to date. Please disable it for now so I can login and update it.

    Need helpppppp

    Thank you.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member · May 11, 2017 at 4:46 pm
    • Copy link Copy link

    WordPress.COM Account recovery
    If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.

    Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/

  • Unknown's avatar
    timethief · Member · May 11, 2017 at 4:47 pm
    • Copy link Copy link

    There is a single email address that can be used on only one wordpress.COM username account and not on any others, regardless of how many blogs are registered under that username account.

    The wordpress.COM blog’s owner can change the relevant email address on their accounts page at https://wordpress.com/me/account at any time. A confirmation email will be sent to that address.

    For Issues Changing your Email Address see https://en.support.wordpress.com/email-address/#issues-changing-your-email-address

    If you cannot locate an activation or confirmation email check your email client spam filter please and if you use Gmail or a or G Suite account see here https://en.support.wordpress.com/email-notifications/gmail-issues/

  • Unknown's avatar
    yehey · Member · May 11, 2017 at 5:32 pm
    • Copy link Copy link

    I did all of it, still waiting for reply.

  • Unknown's avatar
    timethief · Member · May 11, 2017 at 5:33 pm
    • Copy link Copy link

    Account Recovery Staff frequently have a backlog and posting here in the Support Forums is not going to change anything as Support Staff cannot assist with any account recovery issues.

  • The topic ‘Turn-Off 2-Factor Authentication’ is closed to new replies.

Tags

  • Account Recovery
  • update email address

About this topic

  • In: Support
  • 2 participants
  • 4 replies
  • Last activity 9 years
  • Latest reply from yehey

Couldn't find what you needed?

Contact us

Contact us

Get answers from our AI assistant, with access to 24/7 expert human support on paid plans.

Browse our guides

Browse our guides

Find step-by-step solutions to common questions in our comprehensive guides.

WordPress.com

Products
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Professional Email
  • Website Design Services
  • WordPress Studio
  • Enterprise WordPress
Features
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
Resources
  • WordPress.com Blog
  • Business Name Generator
  • Logo Maker
  • WordPress.com Reader
  • Accessibility
  • Remove Subscriptions
Help
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
  • Developer Resources
Company
  • About
  • Press
  • Terms of Service
  • Privacy Policy
  • Do Not Sell or Share My Personal Information
  • Privacy Notice for California Users
DeutschEspañolFrançaisBahasa IndonesiaItalianoNederlandsPortuguês do BrasilSvenskaTürkçeРусскийالعربيةעִבְרִית日本語한국어简体中文繁體中文English

Mobile Apps

  • Download on the App Store
  • Get it on Google Play

Social Media

  • WordPress.com on Facebook
  • WordPress.com on X (Twitter)
  • WordPress.com on Instagram
  • WordPress.com on YouTube

Automattic

Automattic
Work With Us
    • WordPress.com Forums
    • Sign up
    • Log in
    • Copy shortlink
    • Report this content
    • Manage subscriptions