Turn off downtime monitoring emails.

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  rednaxelamarcelius · Member · Apr 27, 2018 at 7:59 pm

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  Turn off downtime monitoring emails.

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Apr 28, 2018 at 6:09 pm

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  Hi there, are you using jetpack monitor on your active standalone WP site? Have you looked at the jetpack monitor support documentation? https://jetpack.com/support/monitor/

  If your site is no longer online and you want to disconnect jetpack, try the instructions in this support guide: https://en.support.wordpress.com/disconnect-jetpack-sites/

  If you have other questions about jetpack, you can also post to the support forum at https://wordpress.org/support/plugin/jetpack

  Best wishes.

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  kokkieh · Staff · Apr 30, 2018 at 4:56 am

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  Hi there,

  Can you please confirm if this is for the site, tritontrades.com?

  If that site is still connected via the Jetpack plugin you should be able to deactivate Monitor yourself at My Site ->Settings ->Security.

  If that site is no longer online and you did not disconnect Jetpack before taking it offline, please confirm and I can disable Monitor and disconnect Jetpack from our end.

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  rednaxelamarcelius · Member · Apr 30, 2018 at 3:57 pm

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  Yes its for that site and other sites I have. I am moving my sites between hosting platforms, and that probably the reason why I am receiving an enormous amount of false positive downtime email alerts for all my websites. I am completely unable to turn of notifications in settings, since the toggle is literally greyed out and not interactive.

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  cust0mized · Member · Apr 30, 2018 at 4:17 pm

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  https://jetpack.com/support/monitor/#site-down says “you can click on the Settings link in the Downtime Monitoring section from Jetpack — Dashboard — At a Glance in your dashboard. Once you’re viewing the feature’s settings on WordPress.com, toggle the Monitor your site’s downtime setting found within the Downtime Monitoring section at the top of the page.”

  INCORRECT. My site’s Jetpack Dashboard says it’s monitoring downtime and I get a ton of emails. However, when I go to wordpress.com Security > Downtime Monitoring > as instructed, the “Monitor your site’s downtime” switch is off and the “Send notifications to your WordPress.com email address” is on. Neither can be clicked though. Editing the settings is disabled.

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  staff-zinnia · Staff · Apr 30, 2018 at 6:40 pm

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  Hi cust0mized – What is the site URL?