Turning off autobilling

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  louisaplant · Member · Sep 25, 2018 at 3:37 pm

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  Hello,

  Wordpress has autobilled me for domain and private registration, and I have a receipt via email but the Billing History and Purchases is totally blank in my account.

  I am rather upset about this, as I tried to turn the autobilling off before the date it was set to autorenew to avoid being billed, but as the Billing and Purchases history was blank there was no option to do so. My bank have confirmed that the payment is due to go out and that I need to contact WordPress to ask them to drop the claim.

  Basically I want to turn off autobilling and dispute/reclaim the payment.

  Help much appreciated!

  Thanks

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Sep 25, 2018 at 7:24 pm

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  supernovia · Staff · Sep 25, 2018 at 9:45 pm

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  Hi @louisaplant, can you logout and log back in as user louisehayter? Your louisaplant account does not have any upgrades, but the other one does. You will be able to see your billing history there.