Turning off renewal

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  drayemcdonald · Member · Nov 18, 2019 at 4:48 pm

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  Getting refund

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  supernovia · Staff · Nov 18, 2019 at 6:08 pm

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  Hi @drayemcdonald, you actually don’t have anything to renew / refund on this account. Can you log out, log into the account that has upgrades, and then head to https://en.support.wordpress.com/contact/ ?

  Or you’re welcome to reply here in our forums at that point. We just need to know what account this is about, and get proper authorization from that account owner.

  If you’re having trouble logging in, log out and use the email address that gets renewal notifications. Or, update us here with a link to the upgraded site so we can help you sort out what to do.