Twitter image not updating

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  mkwpress · Member · Jan 16, 2023 at 3:29 am

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  I have done everything I can find to update this, but an old image is still showing up if my page is shared on Twitter. The image that is showing up in Twitter isn’t even in my media library anymore. Facebook is working well. I tried using the Twitter Card validator. I get this:
  The card for your website will look a little something like this!
  Unable to render Card preview
  But the logs look fine, I think.
  Log
  INFO: Page fetched successfully
  INFO: 26 metatags were found
  INFO: twitter:card = summary_large_image tag found
  INFO: Card loaded successfully
  The tags in the source look correct (I think).
  Any ideas?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Jan 16, 2023 at 2:38 pm

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  Hi there:

  Can you give us a link to a post on Twitter where your page has been shared showing the wrong image and one from Facebook showing the correct one? Once we have that information, we’ll be better able to advise.

  Thanks!

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  mkwpress · Member · Jan 16, 2023 at 8:24 pm

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  Thank you. It is now showing the updated picture. Not sure why, but it is working now.

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  helper-heroponriki · Member · Jan 16, 2023 at 8:41 pm

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  Glad to hear!

  Likely there was some caching on Twitter’s end storing your old image, and instead of refreshing it right away, it probably took a while for their cache to refresh. I’d say reach out to Twitter Support, but I’m not sure they have anyone left! :)

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  mkwpress · Member · Jan 16, 2023 at 9:08 pm

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  I actually think Twitter is in great shape. Never seen so much transparency from them before. I prefer the transparency vs. working with one side of the US government. How has Twitter hurt you?

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  supernovia · Staff · Jan 17, 2023 at 12:27 am

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  I’d rather not debate here, but for what it’s worth, the Card Validator is usually a good way to clear the cache if you need to. The “Unable to render Card preview” suggests there was some issue beyond that.

  If you see that again, you might compare results with a similar tool like Facebook’s Debug tool to see whether it produces a similar error. If it does, please let us know. In the meantime, we’re glad to hear it started working for you again!