Two accounts

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  iandoitnow · Member · Mar 18, 2018 at 6:15 pm

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  I seem to have two accounts with you. I only require one.
  receipts id are [redacted] and [redacted]. i only require the pictureshed site receipt [redacted]. Could you please refund the other amount £84.00. Thankyou

  The blog I need help with is: (visible only to logged in users)

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  themagicrobot · Member · Mar 18, 2018 at 6:55 pm

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  Did you ever follow up with the staff email here in your previous thread: https://en.forums.wordpress.com/topic/contact-85?replies=5#post-3077859
  Note that refunds can only be issued for domains within 48 hours and for plans that are less than 30 days old.
  https://en.support.wordpress.com/refunds/
  I have added the modlook tag to ask a staff member to reply here (and
  to remove your transaction receipt numbers).

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  kokkieh · Staff · Mar 19, 2018 at 6:49 am

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  Hi there,

  Please reply to the email we sent on 26 February, or reply to the thread linked to above if you didn’t receive that. In order to refund you we first need to know for what site the upgrade was purchased, and we need the information requested in the email we sent you to do that.

  I’m closing this thread to prevent unnecessary duplication. Please reply to your existing thread.