Two factor authentication

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  cocheseuga1 · Member · Dec 2, 2013 at 8:20 pm

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  I had to replace my phone and I cannot find my backup passwords. I need to get two-factor temporarily disabled to I can log back into my account and enable Google Authenticator on this new phone.

  User name: cocheseuga
  Site: the144workshop.wordpress.com

  I can provide verification through my registered email. Please tag this for an administrator.

  Thanks.

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  timethief · Member · Dec 2, 2013 at 8:21 pm

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  Hello,
  Please visit https://en.wordpress.com/wp-login.php?action=lostpassword and click “Need More Help?” to complete the account recovery form.

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  cocheseuga1 · Member · Dec 3, 2013 at 2:42 am

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  Well, I was hoping for a resolution by now.

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  lorenzocaum · Member · Dec 3, 2013 at 2:52 am

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  Login to your WordPress.com admin as normal. When you get to the verification code prompt, click on Send recovery code via SMS:

  http://cl.ly/image/3z0D0u15110c

  You’ll receive a code to your phone that you can enter to login WordPress.com.

  Hope this helps!

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  cocheseuga1 · Member · Dec 3, 2013 at 2:54 am

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  I unfortunately do not have that SMS link – doesn’t give that option.

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  lorenzocaum · Member · Dec 3, 2013 at 3:12 am

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  I’ve tagged this for a staff member to review.

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  cocheseuga1 · Member · Dec 3, 2013 at 3:14 am

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  Thanks. Since I still have access on my iPad (different password, perhaps), I posted a draft message for the staff to look at.

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  cocheseuga1 · Member · Dec 3, 2013 at 3:04 pm

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  I don’t like bumping things, but I’d like to have someone contact me today.

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  timethief · Member · Dec 3, 2013 at 7:16 pm

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  @cocheseuga1
  Hello again,
  Account recovery does not take place here in the forums and that is why I did not tag this thread for Support Staff but provided the correct link for you above. There is only one means of account recovery. Please visit https://en.wordpress.com/wp-login.php?action=lostpassword and click “Need More Help?” to complete the account recovery form. I cannot predict how long it will take for Account Recovery Staff to deal with those who submitted account recovery forms before you did.

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  eurello · Staff · Dec 4, 2013 at 7:30 pm

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  Hi there – I see that your email to password recovery has been answered now. :)