Two factor authentication setup problem

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  simongr3dal · Member · May 20, 2015 at 10:59 pm

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  When I try to set up two factor authentication on my account i does not want to accept my phone number. I live in Denmark i I suspect that your website does not know how other countries’ phone numbers look like, in Denmark there is only 8 digits. And it is as if choosing the dans country code doesn’t make the site aware that it should accept my phone number.

  The blog I need help with is: (visible only to logged in users)

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  simongr3dal · Member · May 20, 2015 at 11:01 pm

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  Actually, I just tried again, and it doesn’t accept any length of numbers for me.

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  alexjgustafson · Member · May 21, 2015 at 2:55 pm

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  Thanks for letting us know. I had one of my co-workers in Denmark test this out and they’re seeing the same thing.

  I’ve reported this issue to our security developers and I’ll let you know once it’s resolved. :)

  For now, I’d recommend setting up two-step authentication using an application like Google Authenticator or Authy:

  Enable Two-Step Authentication

  My Danish colleague assured me that method has worked for them for years.

  Thanks again for the report. :)

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  alexjgustafson · Member · Jun 24, 2015 at 6:24 pm

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  Hi there,

  We’ve made a number of changes to how two-factor authentication setup accepts phone numbers. Danish phone numbers shouldn’t be a problem now.

  Thanks again for letting us know of the issue!

  Best,

  -Alex G.