Two Factor – Missing Backup Codes, cannot log in

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  samueljforan · Member · Aug 26, 2015 at 7:37 pm

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  Hi,

  I’m trying to disable my two-factor on my account .

  I do not have the backup codes. Can I be contacted about sorting this? I switched phone carriers, and the new carrier does not support Short Codes, which means I cannot receive the sms messages with codes in them.

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  samueljforan · Member · Aug 26, 2015 at 7:37 pm

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  I am posting this in a separate account because I cannot access the main account I am concerned with.

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  timethief · Member · Aug 26, 2015 at 7:38 pm

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  Please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.

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  samueljforan · Member · Aug 26, 2015 at 7:39 pm

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  I would, but I do not have a blog url – simply two wordpress account, but no wordpress.com blogs, as it requires in the contact form?

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  timethief · Member · Aug 26, 2015 at 7:40 pm

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  Then state that in the form and submit it to Account Recovery Staff please.

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  samueljforan · Member · Aug 26, 2015 at 7:42 pm

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  I cannot submit the form without a URL in the field.

  Sorry but the website you gave does not exist on WordPress.com. Is it a self-hosted WordPress.org website?

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  samueljforan · Member · Aug 26, 2015 at 7:47 pm

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  I just put in someone else’s blog url and stated why I did in the message.