Two orders took the same sequence number!

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  linasabbagh · Member · Sep 10, 2022 at 2:01 pm

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  Hi, on 9/9/2022, an order disappeared due to a problem with the theme, which forced us to restore the site through our host. On the same day, a new order occurred and replaced the same sequence number #4590.
  Kindly you are requested to restore the previous order.
  Order time: 11:14
  Customer name: Mart.. Sch..

  I don’t have a site linked to this WordPress.com account

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  staff-mckluskey · Staff · Sep 11, 2022 at 10:46 am

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  Hi there!

  It sounds like you need help with your WooCommerce account? If so, you’d want to reach out for help via https://woocommerce.com/my-account/create-a-ticket/ or https://wordpress.org/support/plugin/woocommerce/.

  Here, on these forums, we can only help with issues related to WordPress.com, and your site is not hosted with us.