Two purchasing instead of one Theme does not activate

gardentourist · Member · May 7, 2013 at 11:32 am
Copy link

Add topic to favorites
Hello, I bought by mistake two times the theme Avid, but it does not work at all!
I have two paypal receipts but the theme does not display on my blog.
Actually, an error occurred when I made the payment(s)…

Could you please cancel one transaction and help me activating the theme?
Thank you very much.

The blog I need help with is: (visible only to logged in users)
raincoaster · Member · May 7, 2013 at 11:39 am
Copy link
It’s a widespread bug at the moment. Don’t re-purchase it, just follow this thread and wait it out https://en.forums.wordpress.com/topic/billing-error-4?replies=9
gardentourist · Member · May 7, 2013 at 1:47 pm
Copy link
Thank you: I received the refund for the exceeding purchase.

I still can’t see the new theme in my upgrades, neither use it.
I refreshed, signed out and in again, removed old cookies and allowed new ones…
Any suggestion?
:)
hirundomotorsport · Member · May 7, 2013 at 1:50 pm
Copy link
Can i ask you if you received an email or a notification about the refound?
gardentourist · Member · May 7, 2013 at 1:59 pm
Copy link
I received an email from Paypal, why? Are you having similar problems?
hirundomotorsport · Member · May 7, 2013 at 2:03 pm
Copy link
Yep. 4 billing issues and the new domain is still not working. :(
hirundomotorsport · Member · May 7, 2013 at 2:04 pm
Copy link
In my dashboard it still appears the message “Be the master of your own domain – make this blog ——————–.com for just $18.00 per year.”
gardentourist · Member · May 7, 2013 at 2:23 pm
Copy link
Well, I did not buy a domain: just a Theme…
But good luck to both of us! :)
hirundomotorsport · Member · May 7, 2013 at 2:27 pm
Copy link
Yeah, I guess it’s the same sort of issue for both a theme or a domain.
Fingers crossed and thanks for the answer!
staff-blorbo · Staff · May 7, 2013 at 6:50 pm
Copy link
Earlier today we had some technical difficulties with our upgrades systems. For a a short time this morning, anyone who tried to purchase or renew products with us were charged but their items did not end up in their account or get renewed.

We have fixed the issue on our end and have made sure that if you attempted to purchase or renew your upgrade more than once that all additional upgrades have been refunded to you!

We strongly recommend that you log in to your account’s Dashboard and navigate to the Store link and then to My Upgrades to review what items are currently in your account. If there are any items missing you can purchase them through your Dashboard >> Store.

If you attempted to purchase a domain, we do apologize, but you will need to attempt purchasing it again by adding it via Store >> Domains in your blog’s Dashboard.

We sincerely apologize for this confusion and inconvenience. Please let us know if you have any questions!
gardentourist · Member · May 9, 2013 at 10:20 am
Copy link
Hello,

could you please refund the exceeding payment?
I upgraded successfully to the Avid theme only after the third payment.
You have already refunded the second, wrong one (thank you!), but I still have the first on charge.
Thank you.
staff-blorbo · Staff · May 9, 2013 at 3:04 pm
Copy link
Sorry about that, I’m not sure why that one wasn’t sent out, but we’ll look into it.

I have manually refunded it for you now. The refund has left our account, but depending on your credit card provider, can take up to 10 days for them to show it on your statement.
gardentourist · Member · May 9, 2013 at 3:39 pm
Copy link
Hello,
thank you very much for your assistance.
You’re definitely a Happiness Engineer!
:-)
staff-blorbo · Staff · May 9, 2013 at 3:41 pm
Copy link
You’re welcome!

No items found.