Two-step authentication – Lost backup codes

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  spartaklillois · Member · Dec 17, 2013 at 8:57 pm

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  Hi everyone,

  We have performed the two-step authentication process and generated backup codes. However, we accidentally lost the printed document containing the list of codes. For the moment, we can not log in on other PCs without entering the code that we have chosen (and which we don’t remember).

  Is there a solution for this ? Is it for example possible to get back this code by e-mail?

  Thank you so much in advance !

  —
  The Spartak Lillois staff

  The blog I need help with is: (visible only to logged in users)

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  jackiedana · Member · Dec 17, 2013 at 11:26 pm

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  You should be able to access your site using either a code from the Google Authenticator app or via SMS, depending on how you set up two-step authentication in the first place.

  For more information, please see:
  http://en.support.wordpress.com/security/two-step-authentication

  If you cannot log into your account after reviewing the documentation, please go to https://en.wordpress.com/wp-login.php?action=lostpassword and click on the link “Need more help?” to reach our account recovery team.

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  spartaklillois · Member · Dec 19, 2013 at 3:24 pm

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  Thank you very much for answering us, our problem is now solved :)

  —
  The Spartak Lillois staff

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  jackiedana · Member · Dec 19, 2013 at 7:12 pm

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  That’s great! I’m glad I could help.