Two-step authentication

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  fergly · Member · Jan 13, 2017 at 1:19 pm

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  I have two-step authentication enabled in my account but my credentials are no longer showing up in my app (I may have inadvertently overwritten them with another site I have) so does not generate any codes. I can find no way to manually re-enter or scan my credentials into the app. I tried disabling and re-enabling within wordpress but it simply reconnects to what it thinks I already have. What should I do? Thank you!

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Jan 13, 2017 at 4:48 pm

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  Hi,

  As your question is related to the security of your account, can I contact you by email rather than trying to resolve this on the public forms? It just means we can discuss this in a private place.

  Let me know if that’s okay and I’ll send an email to the email address on your WordPress.com account.

  Thank you!

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  fergly · Member · Jan 13, 2017 at 4:51 pm

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  Yes that’s fine, thanks!

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  gemmacevans · Member · Jan 14, 2017 at 1:19 pm

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  I’ve contacted you by email, let me know if you don’t receive it.

  Thanks!