Two Step authentication Issue: Verification code is not receiving to the mobile

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  epatels · Member · Oct 17, 2017 at 5:52 am

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  I have enabled two step verification while login. It worked fine for all these days.

  However of late I have noticed that I am not receiving the verification code by SMS.

  My Account ID: realpatidar

  The last digits of mobile number shown in the verification screen are correct. But I am still not receiving the SMS.

  I tried account recovery option. Which worked fine. But even after resetting the new password it asks for the verification code, which I do not receive.

  Please help ASAP.
  Thanks in advance.

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  nixiack · Member · Oct 17, 2017 at 6:08 am

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  Hi there @epatels,

  Man, I know first hand how awesome two-step authentication is, and how frustrating it can be when it does not work :( Were you able to save / use any backup codes provided at the end of the two step authorization? These are required to be able to get back into the system. When asked about the login code enter the backup code instead. Do note: backup codes are only valid for one time each so be careful when using them.

  From there you should be able to go to the Two Step Authentication page and reset it.

  However of late I have noticed that I am not receiving the verification code by SMS.

  As you are appearing not to be receiving the SMS, your phone might be blocking it. From the Two Step Authentication article:

  Note: Smartphone apps that block automated calls might also block our messages.

  You may need to switch to the Authenticator app if that is the case :(

  I will also tag this thread with the modlook tag for a staff member to see it, but be sure to have the backup codes ready or try them out to get back in. Let me know how it goes!!

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  epatels · Member · Oct 17, 2017 at 9:08 am

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  Hi @nixiack8

  Thanks for quick response.

  Backup Codes: Unfortunately I have no unused backup codes left. I did not feel much relevant to save backup codes as I never expected that I would land in a situation where I would not get codes by SMS.

  Blocking of SMS: I will find a ordinary feature phone and try to get the SMS. If the problem is because of blockage by some app, this should resolve the matter permanently.

  With regards to other steps: I would certainly switch to authenticator app and save some backup codes, but this can be done only after I am able to login.

  Will get back after trying with a feature phone.
  Thanks

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  gemmacevans · Member · Oct 17, 2017 at 9:48 am

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  Hi epatels,

  I’ve sent an email to the address we have on file for the owner of realpatidar, I’ll follow up with you there about the next steps.

  If you don’t receive my email, please also check your spam folder.

  Thanks!

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  epatels · Member · Oct 17, 2017 at 12:40 pm

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  Hi gemmacevans,

  Got the email and have responded.

  Thanks

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  nixiack · Member · Oct 17, 2017 at 6:55 pm

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  @epatels

  Sounds like this is getting fixed up :) Glad to hear!

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  gemmacevans · Member · Oct 18, 2017 at 9:12 am

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  Hi epatels,

  Thanks for letting me know. I’m going to close this thread but we can answer any further questions you have by email :)