Two Step Authentication : SMS not received

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  andriannella · Member · Jul 29, 2016 at 3:02 pm

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  Hello,
  Since yesterday, I don’t receive text message code on my phone for the two step authentication,
  Please help,
  Thanks,
  Ella

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 29, 2016 at 3:03 pm

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  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  andriannella · Member · Jul 29, 2016 at 3:23 pm

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  OK, thank you,
  I wait for staff member now, then.

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  timethief · Member · Jul 29, 2016 at 3:24 pm

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  You’re welcome.

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  staff-doublebassd · Staff · Jul 29, 2016 at 11:53 pm

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  Hi there,

  I just sent you an email in regards to your Two Step Authentication. Please let me know if you did not receive the email.

  Thanks!

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  dicewatchman · Member · Aug 24, 2016 at 11:07 pm

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  I lost my cell phone so Two-step authentication is useless on the sign in page. There is no backup sign in code selection on the sign in page, I have WP backup codes. The account I need help with is senior1938voice.wordpress.com.

  Please help and please put the backup code option on the sign in page… thanks…

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  staff-doublebassd · Staff · Aug 24, 2016 at 11:23 pm

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  @dicewatchman,

  I just contacted the email associated with senior1938voice.wordpress.com in regards to two-step authentication. Please let me know if you have any questions.

  Thanks!

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  dicewatchman · Member · Aug 25, 2016 at 4:10 am

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  Lost my cell phone …3929 so I can not receive Two-step authenticating text code. I have backup codes but the sign in page does not have that option.
  No longer sure of my original password code for this account senior1938voice.wordpess.com

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  staff-doublebassd · Staff · Aug 25, 2016 at 3:33 pm

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  Hey there,

  Do you have access to your email? If so, I addressed that issue when I contacted you.

  Let me know, thanks!

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  kash88 · Member · Sep 4, 2016 at 3:49 pm

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  I also need help with my old account twitthub. I am no longer receiving 2FA sms from many services including wordpress.com. Could you please help in restoring my access?

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  staff-doublebassd · Staff · Sep 5, 2016 at 2:20 pm

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  Hi there,

  I just sent an email to the address associated with the twitthub account regarding regaining access. Let me know if you have any questions.

  Thanks!