Two step verification error

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  steve22033 · Member · Mar 26, 2023 at 1:58 pm

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  I know my email address and password but i cannot log into my account because I’ve lost my phone from 5 years ago and cannot receive the code to log in. Please help.

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Mar 26, 2023 at 11:11 pm

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  Hi there,

  I do not see any upgrades under your @steve22033 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?

  I can confirm that gameslatestnews.com is registered at WordPress.com but is under a different account and not your @steve22033 login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you are connected to the correct account we are happy to help you further. Thanks!