Two Way Authentication

• 

  globalstudentsloan · Member · Oct 26, 2018 at 5:38 am

  • Copy link
  • Add topic to favorites

  Please I no longer receive code on my phone & I can’t proceed past login. Please what do I need to do? Urgent response please!!!

  The blog I need help with is: (visible only to logged in users)

• 

  neelgajjar · Member · Oct 26, 2018 at 6:04 am

  • Copy link

  I have added “modlook” tag for the staff assistance. You will get a reply soon from the staff.

• 

  globalstudentsloan · Member · Oct 26, 2018 at 6:26 am

  • Copy link

  Thanks

• 

  gemmacevans · Member · Oct 26, 2018 at 9:13 am

  • Copy link

  Hi globalstudentsloan,

  What is the username of the account or address of the site you are having trouble accessing?

  Do you have a copy of the backup codes we generated when two step authentication was enabled on the account? If so, one of those can be used in place of an SMS code for now.

• 

  globalstudentsloan · Member · Oct 26, 2018 at 8:14 pm

  • Copy link

  (email visible only to moderators and staff)
  I don’t have the backup codes because it’s been a long time as I have misplaced it.
  Thanks

• 

  globalstudentsloan · Member · Oct 26, 2018 at 8:16 pm

  • Copy link

  the username is – cozybee10

• 

  fstat · Staff · Oct 27, 2018 at 4:05 pm

  • Copy link

  Hi there,

  I have sent you an email to the address associated with the account you want to recover access to. Please follow the instructions provided there.