TXT record cannot be created

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  harrybekkevold · Member · Feb 9, 2016 at 4:08 am

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  I am setting up a third party email provider, which needs to verify that i own the domain via a txt record. Usually you just leave txt name either @ or empty, but wordpress is telling me that is an invalid name. Same with a MX record. you normally do not add a host name for a MX record.

  Can anyone guide me in the right direction please?

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  foodiesid · Member · Feb 9, 2016 at 5:31 am

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  I was having a similar problem with TXT as well, but could substitute it with CNAME. However, when it comes to the MX, the problem starts.

  My third party email provider cannot assist me as well since WordPress must have changed their interface recently and that filling in the particular field becomes mandatory.

  Would really appreciate anyone’s help here. Thank you.

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  punchouty · Member · Feb 9, 2016 at 7:47 pm

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  I am also facing the same issue. Any help please? I am unable to add MX record.

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  harrybekkevold · Member · Feb 9, 2016 at 9:57 pm

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  Is there a way to get hold of WordPress.com actual technical support as this is looking like a error with the interface not recognizing the different requirements for each record type?

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  catiakitahara · Member · Feb 10, 2016 at 4:29 pm

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  Hi there!

  That’s a bug we’ve been already working on to fix it.

  Meanwhile, you may edit your DNS records in this page here: https://wordpress.com/my-domains/

  Is there a way to get hold of WordPress.com actual technical support as this is looking like a error with the interface not recognizing the different requirements for each record type?

  Sure thing! Just add the modlook tag to this thread and a staff member will answer it. For more info on how to get help in the forums, please, refer to this support page:
  https://en.support.wordpress.com/getting-help-in-the-forums/

  Cheers!