Ukrainian users get billed in Russian roubles

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  metr95 · Member · Aug 18, 2022 at 3:59 pm

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  Ukrainian users get billed in Russian roubles. Are you serious?!!

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-ozmodiar · Staff · Aug 18, 2022 at 6:23 pm

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  Hi,

  I can absolutely see how that would feel frustrating.

  But the fact is that it’s less that we want to charge Ukrainian users in Rubles, and more that Hryvnia has never been a currency that we are set up to accept. That said, this is probably something we should look into more deeply, given the current state of things.

  As to why the system defaults to Rubles for users from Ukraine, I’d have to dig into it a bit more. I suspect data somewhere informed the system that Rubles were the second most common currency for these users (at least at one point). But that could have been inaccurate even then and it absolutely seems likely to be wrong now. Given that we cannot currently accept Hryvnia, is there a different currency that you’d suggest setting as a default for Ukrainian users? Euros? USD? Something else I’m not thinking of?

  I will look into all of this and discuss it with our payments team. In the meantime, if it would help, I can change your billing currency to any of the currencies listed here:

  https://wordpress.com/support/payment/#supported-currencies

  Let me know if you have any other thoughts or questions.

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  metr95 · Member · Aug 18, 2022 at 7:39 pm

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  Both Euro and USD would be fine, thanks.
  Rouble has never been a legal tender in Ukraine. Not at one point.

  Best,
  Mykhailo

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  staff-totoro · Staff · Aug 18, 2022 at 10:37 pm

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  Thank you for clarifying. I’ve set your account to use Euros when it displays pricing — if you wish to change to USD instead let us know!

  Also, our team is currently investigating how your account defaulted to Rubles, since it would not do this normally.

  Thanks again, if there is anything you need let us know!

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  metr95 · Member · Aug 22, 2022 at 6:51 pm

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  Thank you, mate. Cheers.

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  helper-heroponriki · Member · Aug 22, 2022 at 7:22 pm

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  You’re welcome!

  Also, based on your feedback we’ve changed things on our end so accounts from Ukrainian IP addresses will now default to pay in EUR.

  Thanks again for reaching out. :)

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  staff-ozmodiar · Staff · Aug 22, 2022 at 8:52 pm

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  @metr95

  Thanks for taking the time to report this and talk to us about it. We appreciate it!

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  metr95 · Member · Aug 22, 2022 at 10:12 pm

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  My pleasure. Thanks for the prompt response and action, folks.

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  chains88 · Member · Sep 11, 2022 at 11:57 am

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  Billing is still shows me roubles instead of EUR
  My IP is Ukraine-based, according to the GeoIP database.

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  staff-totoro · Staff · Sep 11, 2022 at 5:43 pm

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  Hi @chains88

  We use geolocation to set your currency, but if you are traveling or use a VPN to mask your IP we can sometimes get that wrong.

  I have updated your account to Euros as requested, and you should now see that pricing reflected on all our upgrades. https://wordpress.com/pricing/

  Hope that helps. Please let us know if you have any more questions.

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  nukedukem3d · Member · Sep 26, 2022 at 11:52 am

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  Hello @staff-totoro! Ukrainians still billed in roubles, can you verify and fix this problem please?

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  aleone89 · Staff · Sep 26, 2022 at 1:56 pm

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  Hello @nukedukem3d

  Do you have a preferred currency you’d like to use?

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  metr95 · Member · Sep 26, 2022 at 3:41 pm

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  Our preferred currency is UAH, but if it’s unavailable, just set to Euro for all of us.

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  staff-blorbo · Staff · Sep 26, 2022 at 6:41 pm

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  @nukedukem3d I have set your currency as EUR, sorry for the trouble!