Unable to accept invite to contribute
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I created this account in order to accept an invitation, but when I click ‘Join’ I get an error message that says ‘The user was created, but could not be connected to WordPress.com’
I don’t have a site with WordPress.com yet
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Hi there, I’m sorry about that!
Would you please tell us the URL of the site you’re trying to contribute to?
Once we know that, we’ll be able to investigate further.
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I do see that an invite was sent to your email address.
Were you logged in to WordPress.com when you accepted the invite?
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I’ve been trying since I posted this. Cleared the cache, tried another browser and still nothing.
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Hi there,
from what I see the admin that invited you to the site gave your account the role of
um_development-editorswhich seems to be related to the Ultimate Member plugin on that site.However, that is not a user role that is recognized in our system (our login is separate and apart from Ultimate Member) so you will need to ask that they send a new invite that uses one of the following official WordPress.com user roles: https://wordpress.com/support/user-roles/#list-of-user-roles
Once you are able to accept your invite, any site admin will be able to change your role back to “development editors” and that should work fine.
Hope that helps. Please let us know if you have any more questions.
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