Unable to accept invite to contribute

• 

  julietkleberteam4 · Member · May 12, 2022 at 2:29 pm

  • Copy link
  • Add topic to favorites

  I created this account in order to accept an invitation, but when I click ‘Join’ I get an error message that says ‘The user was created, but could not be connected to WordPress.com’

  I don’t have a site with WordPress.com yet

• 

  staff-blorbo · Staff · May 12, 2022 at 9:43 pm

  • Copy link

  Hi there, I’m sorry about that!

  Would you please tell us the URL of the site you’re trying to contribute to?

  Once we know that, we’ll be able to investigate further.

• 

  julietkleberteam4 · Member · May 12, 2022 at 9:45 pm

  • Copy link

  https://linewaitersgazette.com/

• 

  staff-blorbo · Staff · May 12, 2022 at 9:59 pm

  • Copy link

  I do see that an invite was sent to your email address.

  Were you logged in to WordPress.com when you accepted the invite?

• 

  julietkleberteam4 · Member · May 12, 2022 at 10:01 pm

  • Copy link

  I was prompted to make an account, so I did and then tried to accept while logged in.

• 

  staff-blorbo · Staff · May 12, 2022 at 10:21 pm

  • Copy link

  Hmm, ok, that’s odd.

  Now that you have the account, would you please try again?

• 

  julietkleberteam4 · Member · May 12, 2022 at 10:22 pm

  • Copy link

  I’ve been trying since I posted this. Cleared the cache, tried another browser and still nothing.

• 

  staff-totoro · Staff · May 12, 2022 at 11:36 pm

  • Copy link

  Hi there,

  from what I see the admin that invited you to the site gave your account the role of um_development-editors which seems to be related to the Ultimate Member plugin on that site.

  However, that is not a user role that is recognized in our system (our login is separate and apart from Ultimate Member) so you will need to ask that they send a new invite that uses one of the following official WordPress.com user roles: https://wordpress.com/support/user-roles/#list-of-user-roles

  Once you are able to accept your invite, any site admin will be able to change your role back to “development editors” and that should work fine.

  Hope that helps. Please let us know if you have any more questions.