Unable to access

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  kamboenergy · Member · Sep 8, 2021 at 7:45 pm

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  Hi. I have set up a new account today. When I tried to log in I get the message user does not exist. How can I access my account

  Kind regards

  Asha

  Site: http://www.kambo-energy.com.
  WP.com: Yes
  Correct account: Unknown

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  staff-blorbo · Staff · Sep 8, 2021 at 8:57 pm

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  That site belongs to a different account here, not the one you’re currently logged in to.

  If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/

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  kamboenergy · Member · Sep 9, 2021 at 10:14 am

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  Hi I can log in but can not make any changes.

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  staartmees · Member · Sep 9, 2021 at 10:44 am

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  You are still logged in to the wrong account, that’s why you can’t make changes. First completely log out from current kamboenergy.
  Next as you have a paid plan, it’s very easy to restore access to your other account using the transaction ID at https://wordpress.com/support/account-recovery/.

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  staff-mckluskey · Staff · Sep 9, 2021 at 10:58 am

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  Could you comment here from the account you’re having this problem with? This would help us determine if you’re logged into the correct account and, if so, check for possible causes. Thanks!

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  kamboenergy · Member · Sep 9, 2021 at 12:00 pm

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  I filled in the account recovery form and it told me to complete a reset password form even though I know my password. I’ve done it anyway and still having the same problem.

  I have one domain. http://Www.kambo-energy.com
  But two accounts called kambo Energy. I only created the second as I couldn’t gain access to the first. Now when I log in it keeps taking me to the second. I would appreciate if this get sorted as I’ve tried to to what you have asked and still no luck

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  aleone89 · Staff · Sep 9, 2021 at 12:34 pm

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  Hello there,

  > But two accounts called kambo Energy. I only created the second as I couldn’t gain access to the first. Now when I log in it keeps taking me to the second. I would appreciate if this get sorted as I’ve tried to to what you have asked and still no luck

  You would need to make sure you’re logged out of both accounts before logging into any original accounts.

  You also may want to make sure the browser is not remembering any past information that could be hindering logging into the correct account.

  Once done, please do comment back on this thread.

  Many thanks.

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  kamboenergy · Member · Sep 9, 2021 at 1:02 pm

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  Logged out of both, Logged back on and still can’t make any changes

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  aleone89 · Staff · Sep 9, 2021 at 2:00 pm

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  Hello there,

  Ok, no problem – I’ve reached out via email to help bring this to a resolve.

  Please be sure to check any spam inboxes that may be in place.

  Many thanks.

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  kamboenergy · Member · Sep 10, 2021 at 9:19 am

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  Morning,

  We have responded to your email. Please can you make the changes.

  Kind regards

  Asha

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  staff-mckluskey · Staff · Sep 10, 2021 at 10:45 am

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  Thanks, Asha!

  Our support team will get back to you via email. Please be patient as they reply to emails from the oldest.

  I’ll close this thread for now.