Unable to access account using email address
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Unable to access account using email address – I own a website which is using WordPress as its program. I believe that the website itself is on a private server-just recently I received a message to say that there’s been some technical issues and that I needed to log back into my site. When I tried to log back in I get an error message that says that there is no account with that username or email address.
It is vital that I gain access back to the website as this is a business account and I’m losing money every hour that the website is unaccessible by me.
Please can somebody help me-you can email me at (email visible only to moderators and staff)
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Hi there!
What’s the address of the site you’re trying to gain access to?
Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:
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I wish I could help, but I’m afraid that, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
You can look for help at the community forums here: https://wordpress.org/support/forums/
Here you can find instructions how to reset your password:
https://wordpress.org/support/article/resetting-your-password/
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