Unable to access acount
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Account Recovery procedure won’t work so here I am.
We’re a non profit with a volunteer who helped us create our website.
For a few months now she just let us on our own as she was busy. We ALWAYS logged in to wordpress.com using the same email address as username.Today, I tried to reconnect for the first time in weeks. It asked me for the first time to go to the email address that is linked to the account and click on an auth link.
So I did… It brought me to an empty Admin Panel in WordPress ! I contacted our director as she is working much more on the website daily than I am… Well surpris, she was disconnected. She tried to log back in and we ended up with the same issue.
So we contacted our volunteer who setup the account and she was as in shock as we are. She doesn’t understand at all what’s happening. When I click on ‘My Site’ in the top left corner it says we have no site. We all confirmed we were all using the same information since day one to connect… Never changed it.
Luckily, the website itself is still online. As I entered the URL in this very form it tell me it’s linked to another workdpress.com account (which doesn’t makes sense as we never used anything else).
Anyway : we need access back to the Admin Panel. If WordPress Support would be kind enough to contact us, I have plenty of authentication methods. I tried to account recovery but none of the methods are accepted and the forms will never send.
WP.com: Yes
Correct account: Unknown -
Hi there,
Let’s start with the URL of the website, it will help a lot.
From there we’ll be able to help you with the available options.
Cheers,
Eric
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