Unable to Access Admin Portal for main site

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  mhqadmin · Member · Nov 14, 2022 at 9:27 pm

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  We are attempting to get connected to the admin portion of our site but it was setup by an old employee and we do not know who the account is associated with. I can provide DNS and other identifying information but I need to work with support to help recover this please. I have tried to call and speak with someone but was directed to a web ticket. If we cannot log into the other account we are hoping to move all of that site to this new account once all of the pieces are in place.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-95percentghost · Staff · Nov 15, 2022 at 9:22 am

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  Hi there, could you let us know the URL of the site you’re having trouble with?

  Please bear in mind that we are able to help with sites that are hosted here with us on WordPress.com, but for sites using the WordPress software from WordPress.org, there is a community forum at this address:
  https://wordpress.org/support/forums/

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  mhqadmin · Member · Nov 18, 2022 at 4:54 pm

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  mhq.com is the site in question

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  staff-doublebassd · Staff · Nov 18, 2022 at 5:26 pm

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  Hi there,

  I checked the site and can confirm that it is not hosted with us but rather with Go Daddy, although whois is currently saying that the domain isn’t registered:

  https://whois.domaintools.com/mhq.com

  The dotorg forums are best suited to provide support for self-hosted sites, so in addition to your host, I would reach out to them for assistance:

  https://wordpress.org/support/forums/

  Hope this helps.

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  mhqadmin · Member · Nov 22, 2022 at 9:34 pm

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  Since the word press is not hosted by mhq but through godaddy what are the recommended steps to get mail from the word press forms so that we can receive these emails internally through the godaddy domain?

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  staff-doublebassd · Staff · Nov 22, 2022 at 11:14 pm

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  Hi there,

  Go Daddy has some professional email options if you’re hosted with them and want to use them as your email provider as well:

  https://www.godaddy.com/email/professional-business-email

  I would reach out to Go Daddy and talk to them about the email options they provide:

  https://www.godaddy.com/help/contact-godaddy-customer-support-20320

  Hope this helps.