Unable to access backup and close account

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  andrewgalea5a971844e0 · Member · Jan 14, 2021 at 8:25 am

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  I would like to get a copy of my latest backup and close my account before it renews. This is proving very difficult to do.

  When I try to access backups through JetPack I get the error:

  <quote>Please check your Primary Site’s Jetpack connection</quote>

  When I got to Jetpack plugin, it tells me everything is <quote>A-OK</quote> with my Jetpack plugin.

  I get similar errors anytime I try to go to any menu item that looks like I may be able to cancel my subscription. I am giving the benefit fo the doubt this is all not by design. Please, help me get a copy of my latest backup and close my blog before it auto-renews.

  The blog I need help with is: (visible only to logged in users)

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  andrewgalea5a971844e0 · Member · Jan 14, 2021 at 8:40 am

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  I switched browsers from Chrome to Safari…and it worked.

  Crisis averted. :)