Unable to access Dashboard

• 

  knellerfernandes · Member · Oct 29, 2017 at 1:11 pm

  • Copy link
  • Add topic to favorites

  Hi there,
  I have put up a new site.
  I am able to log in through WordPress.com, but unable to log in through wp-admin (dashboard). Are the credentials for login into wp-admin different from WordPress.com. If so, how can I access wp-admin. I tried forgot password and all user names and e-mail addresses but cannot get further.

  Please help.
  Thanks.
  Kneller

  The blog I need help with is: (visible only to logged in users)

• 

  jagjeetparmar · Member · Oct 29, 2017 at 1:31 pm

  • Copy link

  Hi,
  The site you’re referring knellerfernandes.com is not hosted on WordPress.com.
  Your site is a self-hosted WordPress.org site.

  Name Server: NS1.BLUEHOST.COM
  Name Server: NS2.BLUEHOST.COM

  This is a public forum which provides support only for the sites hosted on WordPress.com.

  There’s another support forum for WordPress.org self-hosted site, you can navigate to WordPress.org forum using this link:
  https://wordpress.org/support/
  You can find WordPress.org support documents here https://codex.wordpress.org/Main_Page

  And for app support please check https://apps.wordpress.org/support/

  To learn about the difference between the WordPress.com and WordPress.org please refer this article:
  https://en.support.wordpress.com/com-vs-org/

  Thanks!!